Sapphire Package

Advance Package provides - Premium Enterprise SLA

Response Time: Within 2 business hours.

Site Visits: Same day or next business day (depending on office location & request time).

Support Channels : Priority hotline, email, remote session, and on-site.

Coverage Hours: Extended (24/7 availability).

Best For: Companies that want faster remote support without on-site requirements.

Account Manager: Dedicated senior account manager.

Best For: Enterprises and mission-critical environments where downtime is not acceptable.

Escalation Matrix: Priority access to senior engineers.