ZAHF GTB LARGE ENTERPRISE Package

Sunday - Thursday 8 AM to 4 PM KSA Time

Response Time:

Support Mode: Email, phone, & On-site

Insignificant Loss: 4 days
Significant Loss: < 1 days

Serious Loss: 3 hours
Critical Loss: <1 hour

Administrator Training Seat: 5

Walk Through Seat: 6

System Update and Patches: 4

Annual Health Checkup: 4

On-site Man Days: 15

On-site Man Hours: 100

Weekend Support Days: 6 weekend days

Dedicated Technical Engineer: Yes