GTB US Basic Support Package

Ukraine, Europe & US - Monday - Friday 3PM to 2AM KSA

Response Time:

Support Mode: Email & Remote

Insignificant Loss: 6-10 days
Significant Loss: 4 days
Serious Loss: 6-12 hours
Critical Loss: 2 hours Administrator Training Seat: N/A

Walk Through Seat: N/A

System Update and Patches: N/A

Annual Health Checkup: N/A

On-site Man Days: N/A

On-site Man Hours: N/A

Weekend Support Days: N/A

Dedicated Technical Engineer: N/A