Diamond Package

Advance Package provides - Proactive On-Site Coverage

Response Time: Within 4 business hours.

Site Visits: On-site engineer visit within 2 business days.

Support Channels : Email, phone, remote session, on-site (when required).

Coverage Hours: 7 Days a week, 9 AM–5 PM

Best For: Companies that want faster remote support without on-site requirements.

Account Manager: Dedicated support coordinator.

Best For: Organizations with critical systems requiring periodic on-site presence.